Which One of the Following Is the BEST Description of a Service

question 184

Multiple Choice

Which one of the following is the BEST description of a service request?

• A) A request from a user for information, advice or for a standard change
• B) Anything that the customer wants and is prepared to pay for
• C) Any request or demand that is entered by a user via a self-help web-based interface
• D) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

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Definitions:

Owner's Equity

The residual interest in the assets of a company after deducting all its liabilities, representing the ownership interest of shareholders.

Owner's Investments

Capital or assets that an owner puts into his company, enhancing the financial base of the business.

Expenses

The economic costs that a business incurs through its operations to earn revenue.

Purchase Inventory

The process by which a business buys goods and materials for use in producing its products or for resale to customers.