In Which Core Publication Can You Find Detailed Descriptions of Service

question 28

Multiple Choice

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

• A) Service Transition
• B) Service Design
• C) Service Strategy
• D) Service Operation

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Definitions:

Copyright

A form of legal protection given to creators of original works, granting them exclusive rights to use, distribute, and control the use of their work.

Fair Value

A calculated guess at the rate an asset or liability could be traded between aware, agreeable entities in a transaction lacking any close personal ties.

Goodwill

An intangible asset reflecting the value of a company’s brand, customer relationships, and other non-physical assets that contribute to earnings over and above the fair value of identifiable assets and liabilities.

Significant Influence

A term used to describe the capacity of an investor to affect the financial and operating policies of an investee through ownership, without having control.