In Which of the Following Situations Should a Problem Record

question 400

Multiple Choice

In which of the following situations should a Problem Record be created?

• A) An event indicates that a redundant network segment has failed but it has not impacted any users
• B) An Incident is passed to second-level support
• C) A Technical Management team identifies a permanent resolution to a number of recurring Incidents
• D) Incident Management has found a workaround but needs some assistance in implementing it

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Definitions:

Helium Ion

A positively charged helium atom, often resulting from the removal of one electron from the neutral atom.

Bromide Ion

The bromide ion is a negatively charged ion (Br-) that is formed when a bromine atom gains an electron.

Ionic Compound

A chemical compound composed of ions held together by electrostatic forces termed ionic bonding, generally formed between metal and non-metal ions.

Calcium

A soft gray alkaline earth metal, symbol Ca, essential for living organisms, particularly in cell physiology and bone formation.