There Are Four Types of Metrics That Can Be Used

question 363

Multiple Choice

There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below? (1) Progress (2) Effectiveness (3) Efficiency (4) ?

• A) Cost
• B) Conformance
• C) Compliance
• D) Capacity

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Definitions:

Future Favors

Acts or services performed with the expectation that they will be repaid in the future; often in the context of building reciprocal relationships.

Reciprocity Concept

A social norm suggesting that a favor or good deed should be returned in kind, fostering cooperation and positive relationships among individuals.

Stakeholders

Individuals or groups that have an interest in the success and progression of a company, project, or endeavor.

Competitors

Entities or individuals that are in rivalry against others for the same objective, such as a market share or a race to a finish line.