Which of the Following Is the BEST Definition of the Term

question 29

Multiple Choice

Which of the following is the BEST definition of the term service management?

• A) A set of specialized organizational capabilities for providing value to customers in the form of services
• B) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
• C) The management of functions within an organization to perform certain activities
• D) Units of organizations with roles to perform certain activities

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Definitions:

Accord and Satisfaction

A legal settlement where an agreement is made to discharge a claim by providing some form of compensation that differs from the original obligation.

Liquidated Debt

A debt for which the exact monetary value has been determined and acknowledged by both the debtor and the creditor.

Accord and Satisfaction

A legal settlement where a disputing party agrees to accept a payment or performance that is different from what was originally owed or expected, thereby settling the claim.

Preexisting Duty

An obligation that one party already legally owes to another under a contract, which cannot serve as consideration for a new contract.