A Technician Is Troubleshooting a Corporate Windows PC That Has

question 13

Multiple Choice

A technician is troubleshooting a corporate Windows PC that has a distorted image on the monitor. The user states the PC was working fine yesterday. Other computers are having the same issue. Which of the following should the technician do FIRST?

• A) Check the BIOS firmware revision level.
• B) Update the graphic drivers to the latest version.
• C) Check with the IT department to see if any updates were pushed out.
• D) Ask the users to reboot their computers to see if the problem clears.

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Definitions:

Work Unit

A functional component within an organization, typically made up of team members working together towards common objectives.

Representing Category

The act of exemplifying or embodying the characteristics of a broader class or group.

External Behavior

Actions or reactions observed from an individual that occur outside of their internal cognitive processes, visible to others.

Negotiating Agreements

The process of discussing and arriving at a mutual agreement between parties, often involving compromise and understanding.