A Technician Receives a Laptop Due to Its Low Performance

question 172

Multiple Choice

A technician receives a laptop due to its low performance and intermittent S.M.A.R.T. errors on boot up. Which of the following is the NEXT step the technician should take to diagnose the issue?

• A) Low-level format the existing drive.
• B) Repair the OS installation on the existing drive.
• C) Immediately replace the failing drive.
• D) Copy the user's profile folder to an external drive.

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Definitions:

Cause-and-Effect Diagram

A visual tool for identifying and organizing the potential causes of a problem in order to identify its root causes, also known as a fishbone or Ishikawa diagram.

Service Quality

The degree to which a service meets the customer's expectations, often evaluated based on factors like responsiveness, reliability, and professionalism.

Cause and Effect Diagram

Also known as a fishbone diagram, it is a tool used to systematically list and analyze the potential causes of a specific problem or effect.

Pareto Chart

A bar graph that represents the frequency or impact of problems or causes in a process, helping to identify the most significant factors.