A User Accidentally Spills Liquid on a Laptop

question 317

Multiple Choice

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

• A) Remove the case and organize the parts.
• B) Document the screw locations.
• C) Search the Internet for repair tutorials.
• D) Consult colleagues for advice.
• E) Place the device in rice for a few days.

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Definitions:

Tortfeasor

A person or party that has committed a tort, which is a wrongful act leading to legal liability.

Intentional Tort

An Intentional Tort is a civil wrong resulting from an intentional act on the part of the tortfeasor (wrongdoer) that causes harm to another.

Felony

A serious crime, typically one punishable by imprisonment for more than one year or by death.

Negligence

A failure to exercise the care that a reasonably prudent person would exercise in similar circumstances, leading to causing harm or damage.