Joe, a User, Recently Purchased a New Multifunction Printer and Attempted

question 273

Multiple Choice

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

• A) Reboot the computer into safe mode and try to print a test page
• B) Download the correct drivers from the manufacturer's website and install them
• C) Unplug the USB cable from the printer and try another USB slot on the PC
• D) Set the printer as the default within the device properties

---

Definitions:

Sensory Memory

Very brief retention of sensory experiences.

Developmental Ages

Stages of growth and development characterized by specific milestones in physical, psychological, and emotional maturation.

Unchanging Capacity

A notion or belief that an individual's ability or potential in a certain area remains constant over time, without improvement or decline.

ADHD

Attention-Deficit/Hyperactivity Disorder, a neurodevelopmental disorder affecting both children and adults, characterized by persistent issues with attention, hyperactivity, and impulsiveness.