Users Report They Have to Select the Output Tray at the Printer

question 194

Multiple Choice

Users report they have to select the output tray at the printer, even though the correct tray is selected in the print dialog. Which of the following should a technician perform FIRST to attempt to solve the problem?

• A) Check the user's account for the correct printing privileges.
• B) Reinstall the driver on the print server.
• C) Update the firmware on the commercial office printer.
• D) Run Windows Update on the affected computers.