A Customer Is Experiencing Issues Connecting to a Server Over

question 308

Multiple Choice

A customer is experiencing issues connecting to a server over the network during normal business hours. Historically, the connection has worked fine, but it has become intermittent over the past 24 hours. Sometimes the share is available, and sometimes the customer gets an error. A technician researches the issue and discovers a new IT vendor visited the customer's site and installed some new computer equipment without consulting the internal team. Which of the following represents the MOST likely reason the customer is having issues connecting to the server?

• A) A server was taken offline for routine maintenance.
• B) There is an IP address conflict on the network.
• C) A firewall is blocking the SMB ports.
• D) Disabled legacy protocols need to be updated.

---

Definitions:

Consumer Content

Content created and shared by consumers about a product or service, often through social media or other online platforms, which can influence potential customers.

Advertising Age

A long-standing publication focused on news, analysis, and data within the marketing and media industry.

Media Agency

A company specializing in creating and managing advertising campaigns and buying media space across various channels for its clients.

IMC Program

Integrated Marketing Communications Program, a strategic approach that integrates various promotional tools and channels to provide a consistent message.