A User Experiences a Paper Jam When Printing a 500-Page

question 307

Multiple Choice

A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer's LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?

• A) Replace the drum and toner for the printer.
• B) Remove the printer memory and reseat it in the socket.
• C) Disassemble the printer body and look for further paper jams.
• D) Restart the print spooler service and inspect the queue.
• E) Try reinstalling the print driver for the printer.

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