A Technician Is Working at a Help Desk Firm and Receives

question 388

Multiple Choice

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A) Politely ask the user to call back
• B) Ask another technician to take the call
• C) Troubleshoot the issue for the user
• D) Input the issue as a ticket and escalate to Tier 2
• E) Put the user on hold and troubleshoot after the scheduled break

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Definitions:

Olfactory Receptors

are specialized neural receptors in the nose involved in the detection of odor molecules.

Odorants

Chemicals that are capable of eliciting an olfactory response, meaning they have properties that allow them to be smelled.

Detecting Scent

The ability of organisms to identify and respond to chemical signals in the environment through the sense of smell.

Signaling Scent

Odors or fragrances emitted by organisms or substances, used to communicate or indicate presence.