A SOHO User Reports Desktop Applications Are Performing Slowly, and No

question 111

Multiple Choice

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

• A) Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
• B) Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
• C) Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
• D) Send a test email, open a command prompt to check the file system, and empty the browser cache

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Definitions:

Regularly Occurring Activities

Tasks or events that happen at consistent intervals or in a repeated pattern over a period.

Observation

An approach to collecting job- and performance-related information by direct observation of jobholders by a specialist.

Job Analysis

The process of studying and collecting information about a job’s tasks, responsibilities, and the skills required.

Industry Standards

Established norms and guidelines within a specific industry that dictate quality, safety, and operational procedures.