Ann, a User, Calls the Help Desk Regarding an Issue

question 256

Multiple Choice

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?

• A) Remote into Ann's system and restart the wireless adapter
• B) Ask Ann to open a browser and watch for a redirect page
• C) Advice Ann to plug an Ethernet cable into her laptop
• D) Direct Ann to run an antivirus program on her laptop

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Definitions:

Recession

A significant decline in economic activity across the economy, lasting longer than a few months, typically visible in real GDP, real income, employment, industrial production, and wholesale-retail sales.

Trade Surplus

The amount by which a nation’s exports of goods (or goods and services) exceed its imports of goods (or goods and services).

Trade Deficit

A situation where a country's imports of goods and services exceed its exports, leading to more money flowing out of the country than coming in.

Imports

Goods or services brought into a country from abroad for sale, which can impact the domestic economy and domestic industries.