A Technician Repaired a Laptop for a Customer

question 56

Multiple Choice

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

• A) Provide documentation of the repair to the customer
• B) Allow the customer to voice concerns and post the story to social media later
• C) Inform the customer the job is done and return to the office
• D) Defend each step and why it was necessary

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Definitions:

A Priori Causal Theories

Theoretical assumptions about causality that are not derived from observation but are instead formulated beforehand.

Cultural Knowledge

Understanding of the customs, practices, and social norms of a particular group, society, or community, often gained through experience and education.

Behaviorist Perspective

An approach in psychology focusing on observable behaviors and the ways in which learning occurs through interactions with the environment.

Hypotheses

Proposed explanations or predictions that can be tested through research and experimentation.