Joe, a User, Calls the Help Desk from a Coffee

question 339

Multiple Choice

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following: Which of the following is the MOST likely cause of the problem?

• A) Joe should be using WEP security on his hotspot for faster throughput
• B) Someone else is using Joe's hotspot due to weak password
• C) Joe's hotspot gave him an invalid IP address
• D) Joe is likely in a poor signal area and should try another area

Understand the concept of conformity and the factors influencing it.

Comprehend the role of social influence on behaviors and beliefs.

Identify the characteristics and impact of minority and majority opinions on group dynamics.

Recognize the psychological mechanisms behind conformity and dissent.

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Definitions:

Direct Labor-Hours

The total number of labor hours worked by employees who are directly involved in the manufacturing process.

Job-Order Costing System

An accounting system that accumulates costs per job rather than per time period, used in industries where goods are custom-made.

Predetermined Overhead Rate

An estimated rate used to allocate manufacturing overhead costs to individual units of production, based on a certain activity.

Variable Manufacturing Overhead

Costs that fluctuate with production volume, such as utilities and materials used in the production process.