A User's Mobile Device Is Losing Its Battery Charge Very

question 344

Multiple Choice

A user's mobile device is losing its battery charge very quickly. The user reports a 90% charge at 9:00 a.m., but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is a relatively new, high-end phone. The user claims most of the usage involves checking emails for a few minutes three or four times per hour. Which of the following should a technician perform FIRST to diagnose the issue properly?

• A) Check the applications and their resource usage.
• B) Order a replacement battery and see if the phone maintains its charge.
• C) Configure the email software to work on a fetch schedule instead of the push setting.
• D) Wipe the phone entirely and reset all settings to their default states.
• E) Decrease the screen brightness to 30%.
• F) Uninstall all the applications on the phone and see if the battery issues remain.

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Definitions:

Transferred

The act of moving assets, funds, or rights from one account, location, or ownership to another.

Journals

Recorded chronological entries that detail all the financial transactions of a business, used as the initial place of record.

Debit

An accounting entry that increases an asset or expense account, or decreases a liability or equity account.

Increase

An upward movement in quantity, value, or some measure of performance.