A Technician Responds to a Report That a User's Desktop

question 269

Multiple Choice

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will MOST likely resolve the performance issue?

• A) Roll back the OS upgrade. Continue using the older version of Windows
• B) Reset the PC to its factory conditions. Perform the OS upgrade again
• C) Update the SATA controller driver from the manufacturer's website
• D) Perform a full backup and replace the hard drive

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Definitions:

Infants

Young children from birth to 1 year of age.

Young Children

Individuals in the early stages of life, typically defined as those from birth to elementary school age, requiring specific care and nurturing.

Prone Position

Lying flat with the front or face downwards, often used in medical settings for specific treatments or examinations.

Gluteus Muscle

A group of three muscles located in the buttocks that are responsible for movement of the hip and thigh.