A Customer's Smartphone Has Been Overheating Frequently and Becoming Unresponsive

question 181

Multiple Choice

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

• A) Roll back the OS update
• B) Update the PRL
• C) Force stop running applications
• D) Enable airplane mode
• E) Perform a factory reset
• F) Run application updates
• G) Reset network settings

---

Definitions:

Bankers

are individuals or entities engaged in the business of dealing with money, lending, exchanging, and safeguarding funds.

Inflation

The rate at which the general level of prices for goods and services rises, eroding purchasing power over time.

Securities Act of 1933

is a U.S. law enacted to protect investors by requiring transparency in the financial statements of publicly traded companies.

Wall Street

A street in Lower Manhattan that is the original home of the New York Stock Exchange and represents the financial and investment community in the United States.