A User's Computer Is Displaying a Black Screen

question 218

Multiple Choice

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?

• A) Reboot into safe mode and roll back the updates
• B) Repair the Windows Registry
• C) Configure boot options in the BIOS
• D) Disable Windows services and applications

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Definitions:

Worm

A type of malware that replicates itself to spread to other computers, often utilizing a network, without needing to attach to an existing program for distribution.

Trojan

A type of malware disguised as legitimate software that can gain access to systems and cause damage or steal information.

Network

A collection of interconnected computers and devices that share resources and data.

Repetitive Strain Injury

Damage to the musculoskeletal and nervous systems that can occur from repetitive activities, forceful efforts, vibrations, mechanical pressure, or continuous or uncomfortable postures.