Joe, a User, Reports That Several of His Colleagues Have

question 66

Multiple Choice

Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server. Which of the following is the FIRST step the technician should take to correct this issue?

• A) See if Joe's email address has been blacklisted
• B) Change the password on Joe's email account
• C) Update the antivirus and perform a full scan on the PC
• D) Isolate Joe's computer from the network

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Definitions:

Accounts Receivable

Funds due to a company from its clients for products or services already provided but still unpaid.

Cash Effect

The impact of a business transaction on the cash and cash equivalents held by the company, reflecting how an event affects its liquidity.

Merchandise Inventory

Goods that a retailer, distributor, or manufacturer aims to sell to generate revenue, recorded as a current asset on the balance sheet.

Cash Paid

Cash Paid refers to the actual outflow of cash from a company to settle obligations, such as paying for expenses, acquisitions, or dividends.