Ann, a Technician, Is Dispatched to a Corporate Customer That

question 195

Multiple Choice

Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

• A) Report the incident to the appropriate contact
• B) Clear the system logs and browser history
• C) Take a screenshot of the pop-ups
• D) Advise the customer to use the browser in private mode

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Definitions:

Highest Unemployment Rate

A term referring to the highest recorded rate of unemployment in a region or country during a specific time period.

African American Teenagers

A demographic group in the United States comprising individuals of African descent who are between the ages of 13 and 19.

College Graduates

People who have graduated from a higher education institution, such as a college or university.

Seasonal Unemployment

Joblessness related to seasonal variations in demand or supply of labor, commonly seen in industries such as tourism, agriculture, and retail.