A User Calls the Help Desk to Report Issues with Multiple

question 158

Multiple Choice

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

• A) Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
• B) Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
• C) Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
• D) Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

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Definitions:

Free Exercise Clause

A provision in the First Amendment to the United States Constitution that prohibits the government from interfering with the practice of religion.

National Association

A type of organization that operates on a countrywide level, aiming to bring together individuals or groups with common interests or professions.

Civil Rights

The rights of citizens to political and social freedom and equality, often protected under law from discriminatory practices.

Advancement

The process of moving forward or making progress, especially in one's career or skills development.