A Technician Was Contacted Regarding an Issue Affecting Hundreds of Users

question 199

Multiple Choice

A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?

• A) Take personal notes for future reference.
• B) Document the findings in the technician ticketing system.
• C) Document the solution in a user-facing FAQ page.
• D) Brief upper management in a meeting regarding the findings.

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Definitions:

Carrot

A root vegetable, typically orange in color, cultivated for its edible taproot that is rich in vitamins, minerals, and fiber.

Foxglove

A genus of flowering plants known for their tubular, spotted flowers that are often used in heart medications.

Secondary Cell Wall

The thickened inner layer of a plant cell wall that provides rigidity and support to the cell, found in some cells after they have stopped expanding.

Primary Cell Wall

The initial, thin, and flexible layer that forms the outermost layer of the cell wall of young plant cells.