A User Installed a New Company-Approved Application on a Windows

question 312

Multiple Choice

A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

• A) Contact the application vendor support staff for more information
• B) Boot into safe mode, and then load the ERD and restore the most recent files
• C) Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart Boot the PC, run msconfig , check the safe boot box under the Boot tab, and then restart
• D) Log in as an administrative user and determine if the problem persists

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