An End User Reports a Windows Computer Is Infected with a Virus

question 337

Multiple Choice

An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

• A) Identify malware symptoms
• B) Disable System Restore
• C) Run Windows Update
• D) Educate the end user

---

Definitions:

Sexual Harassment

Unwelcome or offensive sexual behavior, which can range from inappropriate jokes to physical assault, that creates a hostile work environment.

Inappropriate Comments

Statements or remarks that are offensive, irrelevant, or not suitable for a particular context or audience.

Ethical Universalism

The belief in the existence of universal principles of right and wrong that apply to all people, regardless of culture or personal beliefs.

Cultural Relativism

The notion that one's cultural background is key to understanding their practices and viewpoints, emphasizing interpretation through their personal cultural lens.