A Technician Arrives on Site to Find That Two Users

question 305

Multiple Choice

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• A) Reinstall the application
• B) Roll back the application to the earlier version
• C) Clear the application cache
• D) Update the OS of the smartphones

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Definitions:

Labor

Work, especially hard physical work, but can also refer to the workforce involved in this activity.

Deceptive Advertising

Marketing practices that mislead or lie to consumers about the product or service being offered.

Mislead

To guide someone into a wrong direction or understanding intentionally or unintentionally.

Telephone Consumer Protection Act

A U.S. law enacted in 1991 that restricts telemarketing calls, the use of automatic dialing systems, prerecorded voice messages, SMS text messages, and fax machines, to protect consumers from unsolicited advertisements.