A Technician Is Working at a Help Desk Firm and Receives

question 388

Multiple Choice

A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A) Politely ask the user to call back
• B) Ask another technician to take the call
• C) Troubleshoot the issue for the user
• D) Input the issue as a ticket and escalate to Tier 2
• E) Put the user on hold and troubleshoot after the scheduled break

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Definitions:

Carrying Costs

Expenses associated with holding inventory, including storage, handling, insurance, and spoilage costs.

Variable Cost

Costs that change in proportion to the activity of a business such as production volume or sales.

Unit Variable Cost

The cost associated with producing one additional unit of a product, including labor and materials, which varies with the production volume.

Monthly Expenses

The total amount of money spent by an individual or organization within a month, covering all necessary and discretionary expenses.