A Technician Repaired a Laptop for a Customer

question 56

Multiple Choice

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

• A) Provide documentation of the repair to the customer
• B) Allow the customer to voice concerns and post the story to social media later
• C) Inform the customer the job is done and return to the office
• D) Defend each step and why it was necessary

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Definitions:

Bond's Price

The price of a bond is the present value of its expected future cash flows, such as interest payments and the return of principal at maturity.

Interest Rate Price Risk

The risk that the value of an investment will decrease due to a change in interest rates.

Zero Coupon Bond

A type of bond that does not pay interest during its life but is sold at a deep discount from its face value.

Reinvestment Rate Risk

The risk that cash flows from an investment will be reinvested at a lower interest rate than the original investment rate, affecting future returns.