A Technician Is Called to Troubleshoot a User's Windows Workstation

question 84

Multiple Choice

A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot. Which of the following should the technician complete to resolve the issue?

• A) Boot the workstation in safe mode and disable the graphics driver system tray menu
• B) Boot the workstation in safe mode with networking and install the latest stable graphics driver
• C) Boot the workstation in safe mode and disable Windows driver signing requirements
• D) Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

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Definitions:

Direct Labor Time Variance

The difference between the actual hours worked and the standard hours expected, multiplied by the standard labor rate.

Actual Costs

The real costs incurred corresponding to specific operations or transactions, as opposed to estimated or budgeted costs.

Standard Costs

Predetermined costs for the production of goods or services, used as a benchmark to measure actual performance and efficiency of operations.

Direct Labor Rate Variance

The difference between the expected cost of direct labor and the actual cost incurred, measured in financial terms.