A Customer's Smartphone Has Been Overheating Frequently and Becoming Unresponsive

question 181

Multiple Choice

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

• A) Roll back the OS update
• B) Update the PRL
• C) Force stop running applications
• D) Enable airplane mode
• E) Perform a factory reset
• F) Run application updates
• G) Reset network settings

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Definitions:

Moral Purity

The state of being free from ethical or moral wrongdoing, often associated with innocence or virtue.

Affluent Consumer

Individuals with substantial purchasing power, often targeted by marketers for their ability to buy premium goods and services.

High-Status

Holding a position of power, privilege, or high esteem within a societal hierarchy.

Slut Discourse

Discussions or narratives that stigmatize certain sexual behaviors, often aimed at women, based on perceived promiscuity.