A Technician Is Working at a Help-Desk Form and Receives

question 396

Multiple Choice

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A) Politely ask the user to call back
• B) Ask another technician to take the call
• C) Troubleshoot the issue for the user
• D) Input the issue as a ticket and escalate to Tier 2
• E) Put the user on hold and troubleshoot after the scheduled break

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