A Technician Submitted a Change Control Request to Upgrade the Firmware

question 162

Multiple Choice

A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?

• A) Plan for the change
• B) Scope of the change
• C) Risk analysis of the change
• D) Documentation of the change

Identify and describe the stages of the general adaptation syndrome.

Recognize the effects of stress on task and cognitive performance.

Recognize coping strategies and their effectiveness in managing stress.

Describe the concept of burnout and its signs in a professional context.

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Definitions:

Mutual Agreement

An accord reached by two or more parties who have made concessions to each other to resolve a conflict or reach a decision.

Notified

Informed or made aware, often in a formal or official manner.

Terminated

The ending of an employment relationship or agreement, either voluntarily by resignation, or involuntarily by the employer.

Commission

An instruction, duty, or role given to a person or group, particularly in a governmental or corporate context.