A User Calls the Help Desk to Report Issues with Multiple

question 158

Multiple Choice

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

• A) Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
• B) Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
• C) Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
• D) Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

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Definitions:

Payback Period

The payback period is the time required for an investment to generate cash flows sufficient to recover its initial cost.

Tax Rate

The percentage at which an individual or corporation is taxed by the government on income or profits.

Depreciated

The process of allocating the cost of a tangible or fixed asset over its useful life, reflecting its consumption, wear, and tear, or obsolescence.

Net Cash Flow

The difference between a company's cash inflows and outflows in a given period.