A Customer Is Missing Files from the Desktop and Documents

question 264

Multiple Choice

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there. Which of the following steps should the technician take NEXT?

• A) Disable application startup.
• B) Rebuild the user profile.
• C) Reinstall the operating system.
• D) Disable Update Services.

---

Definitions:

Productivity

The efficiency at which goods or services are produced, especially in terms of the amount produced compared to the amount of resources used.

Sexual Harassment

Unwanted and inappropriate sexual remarks or physical advances in a workplace or other professional or social situations.

Illegal

Contrary to or forbidden by law; unlawful.

Unethical

Acting in a way that is morally wrong or not conforming to accepted standards of behavior.