An End User Reports a Windows Computer Is Infected with a Virus

question 337

Multiple Choice

An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

• A) Identify malware symptoms
• B) Disable System Restore
• C) Run Windows Update
• D) Educate the end user

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Definitions:

Gate Control Theory

A theory proposing that pain signals passing through the nervous system can be regulated or blocked by gates in the spinal cord, influencing the perception of pain.

Sickle Cell Crisis

A painful episode that may occur in people who have sickle cell anemia, arising when sickled red blood cells block blood flow through tiny blood vessels.

Nociceptor Stimulation

Activation of sensory receptor nerves designed to detect harmful stimuli, resulting in the perception of pain.

Pain Medication Addiction

A condition characterized by a compulsive need to use pain-relieving drugs, often leading to dependency and adverse effects.