To Meet a SLA, Which of the Following Document Should

question 77

Multiple Choice

To meet a SLA, which of the following document should be drafted, defining the company's internal interdependent unit responsibilities and delivery timelines.

• A) BPA
• B) OLA
• C) MSA
• D) MOU

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Definitions:

Evidence

Information or facts that support the truth or validity of a statement or belief.

Justification Reports

Documents that provide reasons and analysis to support particular decisions, actions, or recommendations.

Feasibility Reports

Evaluations or studies to assess the practicality and viability of a proposed project or idea.

Business Plans

Structured documents that outline the goals, strategies, market research, financial projections, and operational plans of a business.