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A company wants to extend its help desk availability beyond business hours. The Chief Information Officer (CIO) decides to augment the help desk with a third-party service that will answer calls and provide Tier 1 problem resolution, such as password resets and remote assistance. The security administrator implements the following firewall change: The administrator provides the appropriate path and credentials to the third-party company. Which of the following technologies is MOST likely being used to provide access to the third company?
Declarative Memory
The aspect of human memory that involves the recall of facts and events, known as 'knowing what', contrasted with procedural memory, which is 'knowing how'.
Sensory Memory
The shortest-term element of memory, which is the ability to retain impressions of sensory information after the original stimuli have ended.
CREB
A cellular transcription factor that activates gene expression in response to various stimuli, playing a key role in many cellular processes including memory formation.
Gene Transcription
The process by which the DNA sequence of a gene is copied into messenger RNA (mRNA), initiating protein synthesis.
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