A Business Is Demanding Faster IT Services Turnaround from Its

question 59

Multiple Choice

A business is demanding faster IT services turnaround from its IT groups. The current lead time between request and delivery is three weeks for a task that would take a competitor two days. An architect is asked to develop a solution to reduce the lead time of the request while ensuring adherence to the company policies. Which of the following is the BEST approach to achieve the stated objective?

• A) Document the desired state, complete a root cause analysis, and execute the flow.
• B) Revise the schedule, implement a waterfall methodology, and flatten the network.
• C) Identify deficiencies, optimize change management, and automate the workflow.
• D) Follow the company policies, execute the flow, and document results.

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