A SaaS Customer Reports That No One Can Access the Application

question 235

Multiple Choice

A SaaS customer reports that no one can access the application portal. After some troubleshooting, the cloud administrator finds a problem and provides a remedy by restarting the cluster. After documenting the solution, the support case is closed. Multiple tenants lose access to their hosts the following day. Which of the following troubleshooting steps did the administrator miss?

• A) Identify the problem.
• B) Establish a theory.
• C) Verify full system functionality.
• D) Test the theory.
• E) Establish a plan of action.

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Definitions:

Metal Bar

A long, rigid piece of metal of uniform cross-section used in construction and manufacturing.

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Storage compartments that can be extended outward from a piece of furniture or cabinetry for accessing the contents within.

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