A Technician Receives a Call from Joe, a User, Who

question 152

Multiple Choice

A technician receives a call from Joe, a user, who is unable to log into any of the company's SaaS application. The applications are provided by multiple vendors. Joe reports his credentials were working previously, and he is able to log into the locally hosted applications with the same credentials. Which of the following is the MOST likely cause of Joe's issues?

• A) There is an error with the federation service.
• B) The user's account is locked out.
• C) The user's security token has expired.
• D) The user's personal certificate has expired.

---

Definitions:

Confidence Interval

A range of values, derived from the sample data, that is believed to cover the true population parameter with a specified level of confidence.

Hypotheses

Plural form of hypothesis, which are proposed explanations made on the basis of limited evidence as a starting point for further investigation.

Simple Random Sample

A subset of individuals chosen from a larger set, where each individual has an equal probability of being selected.

Standard Deviation

The statistical measure that quantifies the dispersion or spread of a dataset relative to its mean.