A Business Is Demanding Faster IT Services Turnaround from Its

question 59

Multiple Choice

A business is demanding faster IT services turnaround from its IT groups. The current lead time between request and delivery is three weeks for a task that would take a competitor two days. An architect is asked to develop a solution to reduce the lead time of the request while ensuring adherence to the company policies. Which of the following is the BEST approach to achieve the stated objective?

• A) Document the desired state, complete a root cause analysis, and execute the flow.
• B) Revise the schedule, implement a waterfall methodology, and flatten the network.
• C) Identify deficiencies, optimize change management, and automate the workflow.
• D) Follow the company policies, execute the flow, and document results.

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Definitions:

Basic Emotion

Fundamental emotions that are universal across human cultures, such as happiness, sadness, fear, disgust, surprise, and anger.

Facial Feedback Effect

The theory suggesting that facial expressions can influence emotional experiences.

Nonverbal Communication

The process of conveying a message without the use of words, through body language, facial expressions, gestures, and other visual cues.

Ghrelin

A hormone produced mainly by the stomach that stimulates appetite, increases food intake, and promotes fat storage.