A SaaS Customer Reports That No One Can Access the Application

question 235

Multiple Choice

A SaaS customer reports that no one can access the application portal. After some troubleshooting, the cloud administrator finds a problem and provides a remedy by restarting the cluster. After documenting the solution, the support case is closed. Multiple tenants lose access to their hosts the following day. Which of the following troubleshooting steps did the administrator miss?

• A) Identify the problem.
• B) Establish a theory.
• C) Verify full system functionality.
• D) Test the theory.
• E) Establish a plan of action.

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Definitions:

Paranoia

A mental condition characterized by delusions of persecution, unwarranted jealousy, or exaggerated self-importance, typically elaborated into an organized system.

Poverty

A condition where individuals or communities lack the financial resources to meet basic living needs.

Concrete Thinking

A style of thinking that is focused on literal and factual aspects of objects or situations, lacking the ability to think abstractly.

Psychoeducational Sessions

Therapeutic meetings focused on educating individuals about their psychological conditions and ways to manage them effectively.