Below Is the Output from a Troubleshooting Activity: SaaS Application

question 240

Multiple Choice

Below is the output from a troubleshooting activity: SaaS application is unavailable to a set of users at a single site. WAN connectivity was considered to be the cause of the problem. Upon testing, it seemed the WAN connectivity was up, but the default gateway was unreachable from the internal users. The faulty switch was replaced to bring up the connectivity. The incident was documented. Based on the methodology, which of the following steps was overlooked during the activity?

• A) Problem identification
• B) Establish theory of probable cause
• C) Verify full system functionality
• D) Establish a plan of action and implement the solution

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Definitions:

Dissonance

A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Cognitions

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Incongruent

Referring to situations or elements that are not consistent or in harmony with each other.

Confirmation Bias

The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.