A Technician Is Troubleshooting an Error Message and Tests the Same

question 276

Multiple Choice

A technician is troubleshooting an error message and tests the same program on a separate, identical machine. Which of the following troubleshooting methodology steps is this an example of?

• A) Duplicate the problem
• B) Gather information
• C) Question users
• D) Divide and conquer

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Definitions:

View Data

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Edit Data

The process of modifying or correcting information stored in a digital format.

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