A User Is Getting an Error Message When Trying to Go

question 338

Multiple Choice

A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?

• A) Establish a plan of action.
• B) Gather information
• C) Duplicate the problem.
• D) Find the root cause.

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