The Difference Between What Customers Expect and What They Receive

question 73

Short Answer

The difference between what customers expect and what they receive from the service provider is known as the ________ gap.

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Definitions:

Spotlight

A macOS universal search tool that can locate every file and directory and also search email, contacts, music, and even the web.

Software Updater Tool

A program designed to manage the downloading and installing of updates for software to ensure it remains secure and efficient.

Kernel Panic

A safety measure taken by an operating system's kernel when it encounters an internal fatal error from which it cannot safely recover.

Wireless Adapter

A device that connects to a computer or other device to enable a wireless network connection.