An Instrument to Measure Customer Perceptions of a Service Is

question 71

Short Answer

An instrument to measure customer perceptions of a service is known as ________.

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Definitions:

Competencies Framework

A structured model that outlines the skills, knowledge, behaviors, and other qualities required to perform certain tasks effectively within an organization.

Return On Investment

A performance measure used to evaluate the efficiency or profitability of an investment, calculated by dividing the benefit (return) of an investment by the cost of the investment.

Training Program

A structured plan of activities and instructions designed to achieve specific learning goals and improve participants' skills and knowledge.

Corporate Learning Philosophy

An organization’s approach and attitude towards employee development, emphasizing the importance of continuous learning and skill enhancement.