A Junior Network Technician Receives a Help Desk Ticket from an End

question 453

Multiple Choice

A junior network technician receives a help desk ticket from an end user who is having trouble accessing a web application that was working the previous day. After talking with the end user and gathering information about the issue, which of the following would be the most likely course of action for the technician to perform NEXT?

• A) Establish a theory of probable cause.
• B) Escalate the ticket to a senior technician.
• C) Implement the solution.
• D) Document the findings and outcomes.

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Definitions:

Representation Election

A process in labor relations where workers vote to decide whether they wish to be represented by a union.

Family and Medical Leave Act

A U.S. federal law that provides employees with unpaid, job-protected leave for certain family and medical reasons.

Accrued Paid Sick Leave

Paid sick leave that an employee has earned over time but has not yet used.

Taft-Hartley Act

A 1947 federal law in the United States that restricts the activities and power of labor unions.